Cloud ITSM

ServiceAide announced on October 3, 2016 that it has completed the acquisition of IT CSM from CA Technologies.

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Case Study - SQL Server Replication for HA and Reporting

Cloud ITSM solution leverages CloudBasic for High-Availability and to provide comprehensive reporting without burdening primary servers

CloudBasic creates near real-time read-replicas for multiple DBs across US and Europe, offloading primary, and facilitating faster response time for product's reporting system.

EXECUTIVE SUMMARY: Cloud Service Management (CSM) is a leading cloud ITSM solution for the enterprise, originally offered by CA Technologies, and recently acquired by ServiceAide. As a SaaS service of critical importance, it requires High-Availability. CloudBasic's Multi-AR replication technology was utilized to create read-replicas of multiple database servers and achieve SQL Server HA with low TCO. The read-replicas were also used for the product's comprehensive reporting and analytics systems, further alleviating the primary servers.


The Client

With the multitude of applications currently deployed in the enterprise, service delivery is crucial for business productivity and, in a vast number of cases, is mission critical. Naturally, many web-based IT service desk solutions were developed and deployed by early adopters in the emerging days of the SaaS industry. Presently, however, too many organizations are inundated with overly sophisticated solutions that are bloated with obsolete features, are hard to use, and too expensive to maintain.

Cloud Service Management (CSM), originally offered by CA Technologies, addresses these exact issues. It is a SaaS-based, highly configurable, 'no-code-required' IT Service Management (ITSM) solution for enterprises. With its consumer friendly approach to managing a wide variety of services, CSM has the primary objective to accelerate adoption and empower users, greatly reducing complexity and the cost of ownership in the process. It enhances user experience, mobility, collaboration, and generally enables users to serve themselves.

In October 2017 privately held software firm ServiceAide acquired CSM from CA Technologies, Service Aide is customer support and service management solutions provider to a global portfolio of clients, offering robust and flexible ITSM Solutions with a broad range of innovative features. To learn more visit http://www.serviceaide.com

The Case

Cloud Service Management provides a critically important service to customers, which requires High-Availability. In addition, CSM delivers comprehensive reporting and analytics to their customers. While this is a vital functionality for end-users, it also adds an additional heavy read burden on the system databases. In a period of steady growth in the cloud ITSM sector, and projected expansion in foreign markets, the number of server deployments increases, and the issue of system stability and High-Availability becomes of paramount importance. Both CA and ServiceAide also are committed to a seamless transition of CSM for all parties involved, including customers, partners, and employees, and must ensure that there will be no service interruption.

The Solution

CloudBasic's Multi-AR technology was leveraged to create read-replicas for reporting purposes, offloading the primary SQL Servers hosting data for US based customers.

ServiceAide has further expanded use of CloudBasic's replication technology, deploying it to AWS Frankfurt to achieve the same for their European customers as well.

Cloud Service Management (CSM) runs in both dedicated DB and multi-tenant mode. Bigger customers are allocated dedicated databases, where CloudBasic maintains read-replicas for each one. Near real-time read-replicas are seamlessly maintained, along with continuous database schema change tracking which involves continuous dynamic views modifications.

The Results

Cloud Service Management (CSM) delivers comprehensive reporting to their customers, which are run against the DB read-replicas instead of the primary servers.

CloudBasic is in the process of being deployed as a near real-time ETL tool which will deliver denormalization of the databases to further accelerate the reporting performance which will ultimately result into improved customer satisfaction and acquisition of new customers.

Leverage the cloud at its best with CloudBasic RDS Always-On/Geo-Replicate for SQL Server HA/DR! For more information about CloudBasic and its cloud technology products and services, please contact CloudBasic.

RDS Always-On/Geo-Replicate (Multi-AR) for SQL Server HA/DR

RDS SQL Server Multi-AZ and Multi-AR (Cross-Region) Readable-Replicas for HA/DR, reporting, off-loading of primaries. On-Premise to AWS replication for Cloud HA/DR.

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You'll be in good company:

Amazing Product for RDS SQL Server replication

 

Cloudbasic RDS Always-On/Geo-Replicate for SQL Server provided us with just what we were looking for. It saved us a lot of time during our migration process by taking care of the database schema replication and keeping large amounts of data in sync. Also, the support has been amazing in terms of being available in-spite of the time zone differences. Read full review >>

Bernadette Hensley

Great product, fantastic support team!

We’re a small, growing company so our AWS budget is tight and the CloudBasic replication product is the perfect solution for our needs. This product has allowed us to implement a reliable, near real-time replication solution without resorting to expensive SQL Server/RDS replication solutions. The CloudBasic product has proven to be fast, reliable, easy to set up, use and manage.

Before our AWS migration we managed our own physical SQL Server installation and used SQL Server log shipping to sync our online and reporting databases with typical latencies of 15-30 minute range. With the CloudBasic solution our latencies are now in the 2-5 second range…  Read full review >>

Damien Hanna, Roomex Limited

CloudBasic is an AWS Rockstar!

The CloudBasic RDS Always-On/Geo-Replicate for SQL Server solution is an absolute lifesaver when working with RDS SQL Server! SQL Server on RDS falls short in a lot of aspects when it comes to replication and disaster recovery, and this solution makes the process seamless. We’re able to migrate very large amounts of data and keep the in sync while we move applications around, as well as create usable read-replicas that RDS simply doesn’t provide. Anytime we’ve run into any snags in the process, CloudBasic support has been right there available to help get things going right away. I’m truly impressed with the product and the company behind it! Read full review >>

Chris Kizziar

five-starsGreat product, simplifies architecture and hassle free

CLOUDBASIC RDS Always-On/Geo-Replicate for SQL Server HA/DR/Redshift/S3 provided us a way to replicate multiple on site MSSQL DBs to other datacenters as well as Amazon RDS\EC2 and also from the cloud into our datacenters. After spending weeks of investigating how we could manage this using SQL’s own replication or writing our own replication jobs we found Cloudbasic. We were up and running within a hour and our DBA team could test replication paths hassle free and have full control over the source and destination DBs. The ability to replicate into SQL Web version saves us $10,000’s every year whilst maintaining the ability to have read\write replicas. The Cloudbasic support has been fantastic, helping us with any questions we have and also releasing new features to meet specific needs, we couldn’t ask for more from a product support group. I would highly recommend you trial this product if you are looking at any form of hybrid MSSQL replication and want the most cost optimised solution that works straight out the box (AMI). Read full review >>

118118

five-starsExcellent product and support!

CloudBasic RDS AlwaysOn/Geo-Replicate for SQL Server HA/DR is an excellent product backed by great support. Using the pre-configured AMI we were up and running in minutes. Used CloudBasic to migrate SQL Server databases into RDS, followed by setting up cross-region Multi-AR RDS SQL replications for Disaster Recovery and Multi-AZ High Availability. It works well with RDS Multi-AZ, creates SQL Server read-replicas which can be used for reporting, data-locality and offloading of primary RDS SQL Servers. With help form the responsive CloudBasic support team we were able to migrate our databases with no down time. Setting up DR and HA was straightforward.

I strongly recommend the product and the CloudBasic advisory support team…  Read full review >>

Dev OPS

five-starsI’m really happy I found your product

I’m really happy I found your product as there are not many options for this sort of thing with RDS and SQL Server.

 

Daniel O’Connor, OpenAgent.com.au

five-starsDoes what it says on the box, easy to use, amazing support.

I found this tool when I was looking for a way to transfer databases between our development systems and our production systems. These comprised of a mix of in house physical SQL, EC2 SQL and and RDS. Cloudbasic Geo-replicate solved this problem.

The product improvements I asked for were implemented within days allowing me to extend our use of this product into our devops continuous delivery model.

Oniqua Cloud

five-starsAffordable SQL Server High Availability Solution

As a consultant I look for affordable and easy to maintain solutions for my customers. This SQL Server HA solution features a simple web interface. I did not have to worry about configuring server clusters, log shipping etc. I was able to setup a DB instance replication to a cross-region AlwaysOn RDS in minutes. I was pleasantly surprised that MSSQL Web Edition is also supported. I had to call for support related to DB issues on my end. I was assigned a dedicated support representative who proved to be very helpful. I did an extensive testing to ensure that this product is very reliable. With this product I am planning to scale up my Cloud Disaster Recovery implementation efforts.

Nick Semer, IT Consultant

five-starsSimple, Powerful, with Stellar Support

 

The software delivers what it promises. Its easy to use. The support is fantastic. We were impressed how fast they reached out to us to want to help. The software is fast, economical and affordable. It doesn’t put any stress on your source and destination databases. It seamlessly does what it does and it does it well. I highly recommend this product to anyone.

Otelz Development Team

five-starsSimple cross-region RDS replication solution

We were looking for a way to continuously replicate our RDS based SQL Servers from west to east coast, for disaster recovery and reporting purposes. We started from looking for a SQL Server log shipping and high availability based solution ..then found CloudBasic’s Geo-Replicate server. We launched the server from the market place, entered RDS source and destination information and within minutes were able to stream data. The secondary DBs seeded very fast, and … Read All

Radmeister, Inc.

five-starsEasy setup. Various deployment scenarios.

We were looking to utilize AWS as a fail-over site for our on-premise SQL Server based applications. We turned to the AWS Market place to find solutions to help us speed up implementation. Found this product, and within minutes were able to steam SQL Server data to an RDS SQL Server on AWS. All we had to do is enter source and destination SQL server connection strings. Then selected if we wanted a one time migration of the SQL server or also… Read full review >>

J.P., Solution Architect

five-starsWorks very well. Easy to use. Some minor issues need to be addressed.

We intended to use this software to do a one time migration of SQL databases from our co-located datacenter to AWS. Then figured it is very easy to setup continuous replication from East to West coast (AWS in California to AWS in Virginia). We currently use EC2 SQL Server Web edition in California, replicating to a small RDS Web Edition in Virginia… Read full review >>

John M.

five-starsSimple and inexpensive solution to replicate SQL Servers from West to East coast

Our customer base spans 100+ hospitals, including Tenet Healthcare, Baptist Health of South Florida and Texas Health Resources. We migrated our systems to AWS a year ago. Then shortly after, as part of our business continuity planning, selected the pre-AWS Marketplace version of CLOUDBASIC REPLICATE to … Read full review >>

Versant Holdings, LLC

five-stars-review-on-AWS-MarketplacePowerful Yet Simple Replication Solution

The most important feature we were looking for was to be able to access the end point of the replica for our reporting. This product replicates between SQL servers manages by us. We have to ensure the destination SQL Server is used in read-only mode, but this gives us the flexibility to setup replication in various scenarios: on-prem to AWS, across AWS regions, zone-to-zone. It does seem that SQL Server Web edition is supported in all scenarios as well… Read full review >>

George K.

five-starsCloudBasic SQL Migrate to RDS Solution

I used CloudBasic to Migrate my SQL2012 to an RDS 2012 instance. Install of CloudBasic was easy and once the connection strings were set on the CloudBasic Server webpage, my database connectivity was verified and the db migrated very fast to the RDS instance. CloudBasic is the easiest and fastest solution to replicate your data to an RDS instance for production and or testing. Thank You for making my job easier!!! Read full review >>

Tampa Bay Times

five-starsCloudBasic works great! Easy to setup and comes with outstanding support.

CloudBasic has a nice web user interface. There’s a quick setup feature to start replicating your databases in minutes after you setup the AMI from Amazon’s Marketplace. If you have any questions, RJ and their support team will go to great lengths to make sure CloudBasic gives you the ROI that you’re looking for in a database replication solution. Awesome product. Read full review >>

AnswerFirst Communications